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SMARTBoard Notebook 10 Training (K-12):
The SMARTBoard is basically a touch screen computer in which you use your hand instead of the mouse to control your computer or software. Below are resources to help you learn to use your SMARTBoard more effectively. Please attend a SMARTBoard training inservice during the year or the RCPS Summer Technology Academy. If you would like 1 on 1 help, please email an ITRT.


Notebook Training files:

Download Beginner MAC Notebook 10 training file (This is used for 3 hour summer inservice).

Download Advanced MAC Notebook 10 training file (This is used for 3 hour summer inservice).


Video Tutorial files:

YouTube SMARTBoard Video Tutorials

Smarttech's SMARTBoard Video Tutorials

 

SMARTBoard Troubleshooting:

Windows Troubleshooting Guide in Word

 

Symptom Solution
The camera feature of Notebook doesn't work

1. Download the patch (Fix) from http://smarttech.com/us/Support/Browse+Support/Download+Software/Software/SMART+software+patches/SMART+software+patches/SMART+software+patches+for+Mac
2. Activate and restart computer.

3. Other options are to use Preview in 10.7/Lion will allow you to take screenshots under the file menu or hold down the Command, Control, Shift, and 4 keys to take a picture. Go to Notebook and click on Edit-paste.
Notebook quits after 5 minutes on 10.7/Lion

Notebook will work on MAC 10.7/Lion for 5min and then quit unless you disable the automatic save/recover feature of Lion.

Directions:

1. Go to System Preferences
2. Select General
3. Uncheck the box labelled "Restore windows when quitting and re-opening apps".
4. Load Notebook and quit

OR

Disable the automatic save/recover for only Notebook.
1. Load up Terminal and enter this in
2. defaults write com.smarttech.SMARTProductUpdate NSQuitAlwaysKeepsWindows -bool false and hit return.
3. Enter this command in terminal too
defaults write com.smarttech.ResponseActivation NSQuitAlwaysKeepsWindows -bool false and hit return.

Flash won't work in Notebook on 10.7/Lion.

 

 To fix flash problems in Lion/10.7, download and run the SMART Toolset for MAC. Run the app file within and the Toolset window should pop up.  Once open, you should see a command field where you can type stuff in.  To fix your problem, type in flash995 and run that command.  
You may be prompted for credentials when running this command.  Once completed, a window should pop up saying its Completed.

1. Download the patch (Fix) from http://smarttech.com/us/Support/Browse+Support/Download+Software/Software/SMART+software+patches/SMART+software+patches/SMART+software+patches+for+Mac
2. Activate and restart computer.
Computer desktop doesn't show on SMARTBoard


You have two options:

A. Drag any software window that you want to use on your SMARTBoard to the right. As the window disappears off your computer screen it will appear on the SMARTBoard. The advantage of this is that you can check email or PowerTeacher while the students see a Notebook file on the SMARTBoard.


OR
You can clone your computer so that it shows exactly the same thing as the SMARTBoard.
1. Click on the apple in the top left corner
2. Click on system preferences
3. Click on displays. Click on the arrangment tab. Check the box to mirror displays. This will clone. Make sure you are using 1024 X 768 (stretched) 85hrtz.
How to Orient your SMARTBoard
1. Orient the Smartboard by holding down the keyboard and mouse buttons that are on the Smartboard pen tray for two seconds. Touch the red X's. It is recommended that you orient at least once a day.

2. Another way to orient is to navigate to Macintosh HD-Applications-SMARTBoard Drivers (or SMART Product Drivers) folder and double-click on the orient icon. The orient icon may also be in the Additional Tools folder.
Blinking green SMARTBoard light


1. Load up System Preferences-SMART Control Panel-Connection Wizard. This should force your steady green light so you can use your SMARTBoard

OR
Double-click on SMARTBoardService icon from Applications-SMART Board Drivers-SMARTBoardservice (or (SMART Product Drivers-Additional Tools). After 30 seconds or less, you should have a steady green light and can use your SMARTBoard.


2. If the SMARTBoard still doesn't work, unplug the SMARTBoard usb cable for 30 seconds and then plug it into a different usb port on the computer. You may have to change the keyboard or mouse to a different usb port.

3. Click on the blue reset button for 10 seconds. This blue reset button is located to the right of the green/red light in the bottom right corner.

4. Restart the computer.
5. Contact a Tech/ITRT (Tech notes: Update the SMARTBoard Firmware by navigating to Applications-SMARTBoard Drivers-SMARTFirmwareUpdater) and Uninstall SMARTBoard Drivers Only and reinstall latest from http://www.smarttech.com/us/Support/Browse+Support/Download+Software
SMART Board projected image shakes when used with the computer

1. Click on the apple in the top left corner
2. Click on system preferences
3. Click on displays. Make sure both windows (iMac and projector) that you are using 1024 X 768 (stretched) 85hrtz or 75hrtz.
4. Turn off air conditioning, fans and any other electronics to see if the electronics or air conditioning unit is effecting the SMART Board.
5. Contact a Tech/ITRT to see about adjusting the projector.

SMARTBoard is off a few to several inches after orientation


1. Change your screen resolution. by clicking on the apple in the top left corner
2. Click on system preferences
3. Click on displays. Click on the arrangment tab. Check the box to mirror displays. This will clone. Make sure you are using 1024 X 768 (stretched) 85hrtz.
4. If the above steps don't work, clicking on the apple in the top left corner and select System Preferences
5. Choose SMART Board Control panel located at the bottom
6. Click on the configure button
7. Select SMART Hardware Settings
8. Choose orientation/alignment Settings.
9. Select Fine (20 points) and click apply/okay. This will make the orientation more accurate.
10. If the SMARTBoard still doesn't work, unplug the SMARTBoard usb cable for 30 seconds and then plug it into a different usb port on the computer. You may have to change the keyboard or mouse to a different usb port.
11. If the above settings don't work, hold in the blue reset button on the right side for 10 seconds and restart your computer.
12. Take a SMART Board pen and draw straight lines vertical and horizontal on your SMARTBoard. If you can't draw straight lines, the SMART Board is shortening out. Contact a Tech/ITRT (Tech notes: Put a piece of cardboard behind the SMART Board where the line zig zags as well as put nylon washers before and after the screws that hold the pen tray to the wall.)
11. Contact a Tech/ITRT (Tech notes: Update the SMARTBoard Firmware by navigating to Applications-SMARTBoard Drivers-SMARTFirmwareUpdater) and Uninstall SMARTBoard Drivers Only and reinstall latest from http://www.smarttech.com/us/Support/Browse+Support/Download+Software
Pens don't work

1. Uninstall just the SMART Board drivers by navigating to Macintosh HD-Applications-SMART Product Drivers/SMART Drivers folder and run the uninstaller. Download and install the latest SMART Board drivers from http://www.smarttech.com/us/Support/Browse+Support/Download+Software

2. Unplug the phone cord located below the pen tray and plug it back into port 1. Take out each pen and eraser and blow hard to clean out the dust that may be preventing the pens from working.
3. Try a different phone cord from a different SMART Board. If the pens now work, then the phone cord needs replaced. Contact a Tech/ITRT.
4. Try a different pen tray from a different SMART Board. If the new pen tray works but not the old one, a new pen tray needs ordered.
5. If the pen tray or phone cord is bad, Contact a Tech/ITRT. (Tech Notes: SMART will need the date stamp (13/04/2009) on the bottom of the pen tray and the SMART Board serial number (SB660-R2-????) located on the right. Call SMART at 1-866-518-6791 to order a new one).

When you write, you get zigzag lines or heart beats

1. Move all magnets and electrical devices that are near the SMARTBoard.
2. Unplug the SMARTBoard usb cord for 30 seconds and restart your computer. If the problem continues, contact an ITRT/Tech.
3. If the above settings don't work, hold in the blue reset button on the right side for 10 seconds and restart your computer.
4. Take a SMART Board pen and draw straight lines vertical and horizontal on your SMARTBoard. If you can't draw straight lines, the SMART Board is shortening out. Contact a Tech/ITRT .
5. (Tech notes: Update the SMARTBoard Firmware by navigating to Applications-SMARTBoard Drivers-SMARTFirmwareUpdater) and Uninstall SMARTBoard Drivers Only and reinstall latest from http://www.smarttech.com/us/Support/Browse+Support/Download+Software) If there are still issues, then it is a electrical grounding issue (See pdf) Put a piece of cardboard behind the SMART Board where the line zig zags as well as put nylon washers before and after the screws that hold the pen tray to the wall.
Notebook can't open a teacher's files or Notebook won't open

1. Restart the computer (This problem can be caused by a teacher logging into more than one computer with the same name)
2. Contact a Tech/ITRT (Tech notes: repair the permissions on the computer as well as on the server).
3. (Tech notes: Delete all the com.smarttech preferences found in the user-library-preferences folder and try copying this file from a good computer and replace it on the bad computer. Mac HD > Users > Shared > Library > Preferences > com.smarttech.Registry.plist)
4. Uninstall and reinstall Notebook/Senteo. First run the SMART uninstaller .

Download Senteo 1 (for all schools on 10.4). See Obe Hostetter for installer.

The latest SMART Notebook for 10.4 can be downloaded from SMART. After installing, replace the registry plist file with this registry plist file in Mac HD > Users > Shared > Library > Preferences folder.

For schools on 10.5 and 10.6:

1. Download the SMART Response 2010 SP1 from http://www.smarttech.com/us/Support/Browse+Support/Download+Software/Software/SMART+Response+Software/Previous+versions/SMART+Response+2010+software+SP1+for+Mac

For 10.5-10.6, download the latest SMART Board Drivers from http://www.smarttech.com/us/Support/Browse+Support/Download+Software
Excel has a toolbar that appears that disables copying on multiple sheets

1. Contact a Tech/ITRT
2. Rename (or delete) the aware app to NOT aware. It is found in SMART Board Drivers (or SMART Product Drivers) folder. Sometimes it is in the additional Tools folder.

Notebook has encountered an error in processing program settings. Reinstall Notebook to restore the default settings

1. Contact a Tech/ITRT
2. Tech notes: Try copying this file from a good computer and replace it on the bad computer. Mac HD > Users > Shared > Library > Preferences > com.smarttech.Registry.plist
3. If the Notebook is from 2010, Notebook 10.6, you could try putting this registry plist file in Mac HD > Users > Shared > Library > Preferences folder.

 

Flash needs to be installed or reinstalled error or

Senteo Flash start button doesn't appear on Notebook page

Tech notes: for all schools on 10.4, Senteo 1 requires Flash 10.0. Senteo can't run with Flash 10.1 or later. See directions below for downgrading the flash.

Directions:
1. Quit SMART Notebook and all browsers (Safari, Firefox, etc...)
2. Move these 2 files ( flashplayer.xpt, Flash Player.plugin ) under:Macintosh HD/Library/Internet Plug-Ins/ to the desktop/trash.
3. Download the following package:
http://downloads.smartmacsupport.com/AdobeFlashReplacementPlugin.zip
4. By Extracting this zip file, it will have a folder contain thedifferent release of the Flash plugin. Simply drag these 2 files intothe directory Macintosh HD/Library/Internet Plug-Ins/ and Notebook flash interactive items should be back in business.
5. If the teacher needs the updated flash for websites, then you would need to install the latest flash again thus messing up Senteo or put the 2 flash files back that are on the desktop.....

 

For schools on 10.5 and 10.6:

1. Run the SMART uninstaller

2. 1. Download the SMART Response 2010 SP1 from http://www.smarttech.com/us/Support/Browse+Support/Download+Software/Software/SMART+Response+Software/Previous+versions/SMART+Response+2010+software+SP1+for+Mac
Avermedia Document Camera doesn't work with the SMART Board

1. Turn on projector. The usb cable must be connected from your computer to your document camera.
2. Load up Avervision
3. Click on window-Full Screen. Now you can use your SMARTBoard pens to write over anything you have under your document camera.
4. Click ESC key on your keyboard to quit.
5. (Tech Notes: If the above steps don't work, update Flip4Mac and Perian video codecs)
6. (Tech Notes: Uninstall Avervision by searching for Aver on the computer. Delete all Aver files. Download and install Avervision software from FirstClass Tech Docs or for 300AF+ document cameras, it can be downloaded from http://www.averusa.com/presentation/support-avervision.asp#
Text doesn't show in Notebook unless the text is double-clicked or in edit mode 1. Highlight the text and copy it to a new page or a new SMART document
Document Camera works but not the computer

1. Check that the VGA cables that connect the Document camera to the computer and projector are setup correctly.

  • The computer should be connected to the IN of the document camera.
  • The projector should be connected to the OUT of the document camera

See http://www.rockingham.k12.va.us/howto/projector/documentcamera.htm for pictures and directions.

Text appears upside down 1. Reinstall the SMART Response software for 10.5-10.6 computers or Senteo 1 software for 10.4 computers.
A picture is always taken of my SMART Board screen 1. Click on the apple in the top left corner
2. Select System preferences
3. Choose SMART Board
4. Select Configure
5. Choose Configure SMART Tools
6. Select Ink Layer Settings
7. Uncheck to always save ink and click ok
I want to be able to touch the screen and the ink layer writing disappear without having to close the ink layer 1. Click on the apple in the top left corner
2. Select System preferences
3. Choose SMART Board
4. Select Configure
5. Choose Configure SMART Tools
6. Select Ink Layer Settings
7. Close Ink Layer with pointer
Yellow Notebook paper appears on screen or you want to setup handwriting recognition
1. Click on the apple in the top left corner and select system preferences
2. Click on the ink icon
3. Uncheck to ink in any application and Uncheck to show ink window and you should be good to go.

Senteo 1 Training & Resources:

Senteo 1 is installed on 10.4 computers at all elementary schools except CRES & RBES. Senteo student response clickers are an excellent way to assess your students learning while teaching as well as use the Senteo clickers to grade a test for you. Senteo Notebook tests have a limit of 40 questions so if you want to give a 50 question test, you will have to divide the test into two separate Notebook files with 25 questions in each. Up to 40 clickers can work with Senteo 1.

If you have Senteo not working, restart the computer and plug the Senteo receiver into a different usb port of the computer. You may have to move the keyboard and mouse to a different usb ports.


Cheat Sheet Senteo 1 Handout (Word)

Directions for exporting names from PowerTeacher and into Senteo 1 (Word)

SchoolTube Senteo 1 Tutorial Video

 

Senteo 1 Notebook files for K-12:

1. SMARTTech K-12 Senteo Notebook files

2. Who Wants to be a Millionaire Game Senteo Template (Free Login required)
3. SOL Grades 3-5 Senteo files by Shenandoah County Teachers

4. Middle & High School (6-12) Senteo files

5. SMART Exchange Senteo Questions Sets K-12

6. Jeopardy Senteo 1 Game Template

 
SMART Response (& LE) Trainings & Resources:

SMART Response is installed at all middle and high schools (as well as CRES, & RBES). SMART Response LE is installed in all prek classrooms SMART Response comes with a 2 year warranty. SMART Response can support up to 60 clickers:

SMART Response Correct Order of Operations:
1) Open Teacher Tools
2) Plug in the Receiver
3) Stop the "Anonymous Class" because on my it always starts on its own.
4) Start the "Class"
5) Wait until the system tells you that it is ok to start the clickers.
6) Sign in at least one student
7) Open the Assessment file
8) Start the Assessment

SMART Response Cheat Sheet in Word

SMART Response Training Notebook file

SMART Response Video Tutorials & Handouts by Smarttech

SMART Response Notebook Tutorial by Colette Retrosi

SMART Response Cheat Sheet in Word by Dodie Ainslie

Setting up your Class List in SMART Response by Dodie Ainslie

SMART Response LE Directions

 

SMART Response Notebook files for K-12:

1. SMARTTech K-12 Senteo Notebook files

2. Who Wants to be a Millionaire Game Senteo Template (Free Login required)
3. SOL Grades 3-5 Senteo files by Shenandoah County Teachers

4. Middle & High School (6-12) Senteo files

5. SMART Exchange Senteo Questions Sets K-12

6. Jeopardy Senteo Game Template

 
SMARTBoard Notebook Lessons & Search Engines:

Here are the top 4 SMARTBoard Notebook websites I would recommend for finding ready-made Notebook files for K-12:

1. RCPS Website SOL Links:

Elementary (K-5)
Middle (6-8)

High School (9-12)

 


2. SMART Exchange-teachers sharing Notebook files online with over 1000. Free login required but excellent lessons and new ones added weekly for all grades and subjects.

3. TeqSmart (Free login required) Over 500 Notebook files for all grades and subjects.

4. Harvey's Math Notebook files Excellent Math templates, the Best Jeopardy Notebook Game, 24 Game etc.
SMARTBoard Search Engines (3):

1. SMART Exchange Lesson Search

2. Obe's SMARTBoard Notebook Search Engine searches over 180 websites to find a SMART Notebook file that relates to your search.


 

Using the Avermedia Document Camera & SMARTBoards

We have two types of Avervision Document Cameras: 300p and 300AF+. Follow the directions below that relate to the type you have.

A. To use the 300p Document Camera:
1. Turn on projector. The usb cable must be connected from your computer to your document camera.
2. Load up Avervision
3. Click on window-Full Screen. Now you can use your SMARTBoard pens to write over anything you have under your document camera.
4. Click ESC key on your keyboard to quit.

To take a picture:
1. The usb cable must be connected from your computer to your document camera.
2. Load up Avervision
3. Click on window-Drawer.
4. Click on the video tab and click on snapshot to take a JPEG picture to the desktop
5. Click ESC key on your keyboard to quit.

Watch Video Tutorials on the Avermedia Avervision 300p
Watch Video Tutorials on the Avermedia Document Cameras (Scroll down page)

B. The Avervision 300AF+ doc cam can take digital pictures/scan or be used with a SMARTBoard.
To take a picture:
1. Hook up the usb cord from the doc cam to the computer.
2. Click the PC button on the doc cam.
3. Click on the Avervision 2 icon in the dock
4. Click on the camera icon in the bottom right corner to take a picture
5. Save it to your desktop and you have a jpeg picture. An average picture size is 88KB.

To use the Document Camera & SMARTBoard at the same time:
1. Hook up the usb cord from the doc cam to the computer.
2. Click the PC button on the doc cam.
3. Click on the Avervision 2 icon in the dock
4. Click on View-full screen
5 Now you can put a worksheet or book under the document camera and pick up a SMARTBoard pen and write over top of the projected image.
6. To quit, hit the escape button on your laptop.

Watch Video Tutorials on the Avermedia Avervision 300AF+
Watch Video Tutorials on the Avermedia Document Cameras (Scroll down page)
Video Tutorial on the Avervison Software (Windows)

Online Notebook 10 Learning Environments/Networks

1. Join around 7000 SMARTBoard users sharing ideas, tips, Notebook lessons and websites at the SMARTBoard Revolution Ning.

2. James Hollis's Teacher Online Training on SMARTBoard Notebook 10 for $15 or less

3. Take a 3 credit online SMARTBoard class by Julie Ann Sawall

 

Podcasts
1. Teaching with SMARTBoards Math 6-12 Podcast by Dave Sladkey & Scott Miller

2. Get SMART with SMARTBoards K-12 Podcast by James Hollis & Harvey Almarode

3. SMARTBoard Lessons Podcast K-12 by Ben Hazzard & Joan Badger

4. Teachers Connecting 2 Classrooms K-12 Podcast by Ben Hazzard & Joan Badger



Clean your SMARTBoard & Projector Tips

Projectors:

Projector filters should be cleaned at least three times a year (August, January, and June). Cleaning a projector filter can make a projector last up to a year longer thus saving money! Pull the filter out from the front of the Epson projector and shake all the dust off of it (Click here to see a picture of where filter is located). Movie clip on cleaning and resetting the projector hours.

Also, if you set your projector bulb to low, that can help the projector bulb to last longer. For most projectors, press on the MENU button on the projector's remote or on the projector itself. Select Menu-settings-brightness control and change the setting to low.


SMARTBoards:

SMARTBoards can get dirty over time from users's greasy hands.
I would recommend cleaning the SMARTBoards at least once a month. PDF on cleaning or removing dry erase markers off a SMARTBoard


1. Unplug the SMARTBoard's usb cable so there is NO light in the bottom right corner.
2. Wait 1 minute and then spray an alcohol-free household glass cleaner like Windex on to a paper towel or cloth. Do NOT spray directly on the SMARTBoard.
3. Clean the board with the cloth.

Airliner/SMART Slate

Airliners/SMART Slate provide a way a teacher can interact with the computer using a slate and mouse. Airliner's/SMART Slate need to be setup every day.

Basic Directions for setting up SMART Slate/Airliner:
1. Teacher logs in.
2. Click on the bluetooth symbol at the top right
3. Select Setup Bluetooth Device
3. Click continue
4. It is considered a mouse so click continue
5. Hit the connect black button on the back side of the Airliner behind the power button.
6. Click Continue and quit.
7. Now the airliner works as a wireless mouse or with the pen. Make sure you put the paper insert that is in the manual in the Airliner.
Push the 2 tabs up on the sides and open the glass so you can slide in the paper insert with the Notebook icons of the arrow, pens, camera etc.


Printing Customized SMART Slate/Airliner Underlays (Windows directions at http://www.smarttech.com/kb/093784):
1. Click on apple in upper left corner
2. Select System Preferences
3. Smart Control Panel
4. Click on smart Hardware settings
5. From dropdown, select setup underlay and icon strip
6. Click customize underlay and print



SMART Slate Installation Tips
(If the SMART Slate was manufactured before 2010-you may need to exchange it with your reseller to get the SMART Slate to work or you may need to ask SMART to see you the older bluetooth for the SMART Slate to work on 10.5/10.6 computers)
1. Load up System Preferences. Choose Bluetooth select "Set up New Device"
2. Click continue and select mouse
3. Click on the "Passkey Options" button.
4. Select "Use a specific passkey" and "continue"
5. Hit the SMART Slate's "connect" button and when the iMac sees the Slate, it asks for the Passkey - Enter "0000"

* The Airliner/SMART Slate needs charged 24 hours before use. The Airliner/SMART Slate should work 8 hours a day off the battery and then get recharged at night.

** If you load Notebook, you can click on the front button of the pen to write and the back button to erase.

Airliner Video Tutorial
Airliner Tips & Tricks (PDF)
Airliner Resources (Click on red check marks to get links)


Register your SMARTBoard (Get 3 years added to the warranty)

You must register your SMARTBoard so that it gets 3 years added to the warranty as well makes it easier to get it fixed. It is easy to register.

1. Get the SMARTBoard serial number which is usually located on the bottom right side. The serial numbers should be something like SB660-R2-xxxxxxxxx. Go to this website and enter in the SMARTBoard serial number:

http://www.smarttech.com/us/Product+Registration

Install SMARTBoard Notebook Software on your home computer

Download Notebook software for Windows or MAC: http://www.smarttech.com/us/Support/Browse+Support/Download+Software Check that your computer meets the system requirements before downloading. You may need to download an older version.

Ask ITRT/Tech for Notebook Product Key. You can create Senteo/SMART Response questions using Notebook by clicking on Insert-Senteo/SMART Response Question

* There is Notebook Express which is a web-based version of Notebook online that would allow students to open and view a Notebook file but not save it. Notebook Express can be accessed at http://express.smarttech.com