JOB TITLE: Data Systems Support Specialist	LOCATION: Central Office and Schools
	JOB CATEGORY: Non-Classified
IMMEDIATE SUPERVISOR: Supervisor of Student Information Systems	PAY GRADE: Computer Technician
	FLSA STATUS: Exempt

GENERAL DEFINITION AND CONDITIONS OF WORK

Provides technical support for the PowerSchool student information system; provides training and problem-solving support to all administrative PowerSchool users.

ESSENTIAL FUNCTIONS/TYPICAL TASKS

The minimum performance expectations include, but are not limited to, the following functions/tasks:

• Assists school-based and central office administrators and staff with all aspects of PowerSchool, including, but not limited to, enrollment of students, maintenance of student attendance and course history records, maintenance of testing records, scheduling of students, printing transcripts, report cards, and other reports;
• Creates training materials for group and/or individual training sessions;
• Creates instructional materials for the RCPS PowerSchool support site, including video and printed tutorials;
• Trains administrators, guidance counselors, secretaries, ITRT staff, and other users in the use of PowerSchool by providing group and/or individualized assistance;
• Creates custom PowerSchool reports;
• Assists in troubleshooting issues related to PowerSchool connectivity with other division data systems via the Schools Interoperability Framework (SIF);
• Assists the Student Information Sytem Supervisor with other PowerSchool tasks as needed;
• Keeps informed on the latest technologies, practices, and programs in the computer field;
• Assumes responsibility for professional growth and keeps materials, supplies, and skills up-to-date;
• Examines and recommends computer hardware and software to teachers and administrators;
• Assists in the implementation of the county-wide technology plan;
• Cooperates with staff members in promoting a positive organizational climate;
• Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities;
• Models non-discriminatory practices in all activities;
• Complies with and supports school and division regulations and policies;
• Performs related duties as assigned by immediate supervisor(s) in accordance with the school/system policies and practices.

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated ability and professional and personal characteristics necessary for working effectively with school and central office personnel. The ability to diagnose and solve issues related to performance of the division's student information system. The ability to deliver articulate oral presentations during training sessions. The ability to establish and maintain effective working relationships with staff, teachers, and administrators. The ability to diagnose and solve computer, peripheral, and network problems.

EDUCATION AND EXPERIENCE

Must possess competence in providing PowerSchool support to end users, including the ability to troubleshoot hardware and software issues related to the performance of PowerSchool. The candidate should have training and/or experience with school administration software such as PowerSchool.

SPECIAL REQUIREMENTS

Must be able to provide own transportation to schools throughout the division. Candidate must possess good moral character.

PHYSICAL DEMANDS/REQUIREMENTS

Duties performed typically in school settings to include: offices, computer labs, and classrooms. Frequent walking, standing, stooping, sitting, lifting, up to approximately 30 pounds, and occasional lifting of equipment such as technology equipment weighing up to approximately 75 pounds may be required. Frequent operation of a vehicle and office equipment is required. Vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions, noise and hazards. Contact with staff members and administrators is required by phone, e-mail, or in person.

EVALUATION

The Supervisor of Student Information Systems will evaluate performance on the ability and effectiveness in carrying out the above responsibilities.