JOB TITLE: Computer Trouble Shooter	LOCATION: All Schools
	JOB CATEGORY: Non-Classified
IMMEDIATE SUPERVISOR: Building Administrator(s)	PAY GRADE: Supplemental Scale
	FLSA STATUS: Exempt

GENERAL DEFINITION AND CONDITIONS OF WORK

Assists the RCPS Technology Staff by providing building-level support for computer technology and technology users.

ESSENTIAL FUNCTIONS/TYPICAL TASKS

The minimum performance expectations include, but are not limited to, the following functions/tasks:

• Assists computer technology users solve minor computer problems;
• Reports problems of a more serious nature to the RCPS Technology Staff;
• Cooperates with RCPS Technology Staff as requested to solve networking, printing, server, and workstation problems;
• Performs software updates and reconfigurations as requested by the RCPS Technology Staff;
• Assists instructional personnel attain the Technology Standards for Instructional Personnel;
• Communicates technology needs of the school to school administrators and RCPS Technology Staff;
• Helps document the school’s networking components;
• Assists school personnel and the RCPS Technology Staff in maintaining an inventory of computer technology within the building;
• Trains students and teachers in using the school’s computer technology;
• Assists administrators and teachers in using the RCPS administrative software, as appropriate;
• Works closely with the school’s library media specialist and computer lab assistant, as applicable to ensure that the computer technology is performing satisfactorily and appropriately;
• Works collaboratively with staff, administrators, parents, and community resources to support the success of a diverse student population;
• Models professional, moral, and ethical standards as well as personal integrity in all interactions;
• Takes responsibility for and participates in a meaningful and continuous process of professional development;
• Assumes responsibility for professional growth and keeps materials, supplies, and skills up-to-date;
• Works in a collegial and collaborative manner with peers, school personnel, parents, and the school community to promote and support student learning;
• Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities;
• Complies with and supports school and division regulations and policies;
• Models non-discriminatory practices in all activities;
• Performs related duties as assigned by the administration in accordance with the school/system policies and practices.

KNOWLEDGE, SKILLS, AND ABILITIES

The candidate must be a competent computer technology user experienced with using RCPS software and hardware; a frequent participant in RCPS Technology inservices; knowledgeable about and can demonstrate competence in all of the Technology Standards for Instructional Personnel; knowledgeable of the RCPS Technology Plan, fluent with the RCPS e-mail system.

EDUCATION AND EXPERIENCE

Candidate must be a full-time faculty member of Rockingham County Public Schools and willing to attend additional training sponsored by the RCPS Technology Staff, as requested.

SPECIAL REQUIREMENTS

Candidate must possess good moral character.

PHYSICAL DEMANDS/REQUIREMENTS

Duties performed typically in school settings to include: classrooms and lecture rooms. Frequent walking, standing, stooping, lifting, up to approximately 30 pounds, and occasional lifting of equipment such as computer equipment weighing up to approximately 50 pounds may be required. vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities. Frequent contact with school personnel, parents, and members of the RCPS Technology Staff is required.

EVALUATION

Performance will be evaluated on the ability and effectiveness in carrying out the above responsibilities by the building administrator(s).

School Board Approved

8/14/01